FAQ
Apollo Group TV — Frequently Asked Questions
Quick answers about plans, activation, devices, troubleshooting, and policies.
Getting started with Apollo Group TV
What is Apollo Group TV?
Apollo Group TV provides access to live TV channels and a large VOD library with an EPG guide. Choose a plan (1, 3, 6, or 12 months), complete checkout, and receive your activation by email.
How fast is activation?
Activation details (M3U/Portal + setup guide) are usually emailed within minutes after a successful payment. If you don’t see it, check Spam/Promotions or search “Apollo Group TV activation”.
What’s included in every plan?
Live TV channels, 99,000+ VODs, EPG TV guide, 4K/HD where available, instant activation, and email support. All plans include one active connection by default.
Billing & account
Is this a subscription or a one-time plan?
Plans are billed for the chosen term (1, 3, 6, or 12 months). You can renew or switch plans anytime from the Pricing page.
Where can I find my invoice or manage orders?
Invoices and order details are available in your confirmation email and on My Account → Orders.
How do I upgrade to a longer plan?
Pick a longer duration on the Pricing page and complete checkout. Your new term starts from the upgrade date.
What’s your refund policy?
See our Refund Policy for eligibility and steps. If you need help, email contact@apollogroupetv.com.
Devices & apps
Which devices are supported?
Smart TVs (Samsung Tizen, LG webOS), Android/Google TV, Amazon Fire TV, MAG/Portal, Enigma2, and more. See device setup guides.
How many simultaneous connections do I get?
Default plans include one active connection at a time. Need more? Contact support to discuss additional connections.
Can I use a VPN?
Yes, many users do—especially if their ISP limits streaming. Choose a nearby server and ensure your speed is sufficient (prefer 25Mbps+ for HD/4K).
Troubleshooting
I’m buffering—what should I try?
1) Use Ethernet or 5GHz Wi-Fi • 2) Restart router & device • 3) Switch player (e.g., IPTV Smarters / XCIPTV) • 4) Clear app cache • 5) Re-import the latest M3U/Portal from your email • 6) Try a nearby VPN server if your ISP throttles streaming.
EPG not showing?
Enable the EPG source in your player, clear cache, then refresh/force update. Some channels may not include guide data at all times.
Login/Playback error?
Confirm your credentials exactly as provided (case-sensitive). If you changed apps, make sure you pasted the correct portal/M3U URL and username/password pair for that app.
Content & quality
Do you offer 4K & HD?
Yes—quality up to 4K/HD is available where the source supports it and bandwidth permits. Results vary by channel, device, and network.
Are channels/VODs updated?
The library is updated regularly. Availability can change over time. If a specific item is missing, email us with details.
Policies & security
Is checkout secure?
Yes—encrypted SSL checkout with 3D Secure where supported by your card issuer.
How do you handle my data?
We minimize the data we collect and handle it according to our Privacy Policy.